Privacy policy
Château Lagrézette’s commitment to the protection of privacy
Your complete satisfaction and trust are essential to us. This is why, as part of our commitment to meet your expectations, we have implemented a policy to protect your privacy.
Consent
By “personal data”, we mean any information collected and recorded in a format that allows you to be identified personally, either directly (eg name) or indirectly (eg phone number) as a natural person. Before sending us this information, we recommend that you read the rest of this document describing our policy in terms of protecting the privacy of our customers.
Protection charter
This Personal Data Protection Charter is part of the general conditions governing Château Lagrézette. By accepting our general conditions, you expressly accept the provisions of this Charter.
6 principles for protecting your personal data
The 6 principles below are applicable:
- Transparency: when collecting and processing your personal data, we will communicate all information to you and inform you of the purpose and recipients of the data.
- Legitimity: we will collect and process your personal data only for the purposes which are described in this Charter.
- Relevance and accuracy: we only collect the personal data necessary for data processing. We will take all reasonable steps to ensure that the personal data we keep is accurate and up to date.
- Retention: we will keep your personal data for the period necessary for the purposes of data processing in accordance with the requirements provided by law.
- Access, rectification, opposition: you have the possibility to access, modify, correct or delete your personal data. You can also object to the use of your personal data, in particular so as not to receive commercial prospecting. You have a right of access, rectification and opposition to any communication of personal information concerning you by contacting Château Lagrézette 46140 Caillac / +33 5 65 20 07 42 / serviceclient@lagrezette.fr
- Confidentiality and security: we put in place reasonable technical and organizational measures to protect your personal data against accidental or unlawful alteration or loss or unauthorized use, disclosure or access.
What kind of personal data is collected?
At various times, we ask you as a customer for information about yourself, such as
- contact details (surname, first name, telephone number, email, postal address
- personal information (date of birth for the sale of alcohol)
- the history of your wines purchased or ordered
- your questions / comments
We do not intentionally collect sensitive information, such as racial or ethnic origins, political opinions, religious and philosophical beliefs, union membership, health details or sexual orientation.
When is your personal data collected?
Personal data may be collected on different occasions, including:
1. Orders or purchases of our wines
- Purchase during your visit;
- Orders on our website.
- Requests, complaints and / or disputes.
- Registration in loyalty programs;
- Contribution to satisfaction surveys;
- Subscription to newsletters, in order to receive offers and promotions by email.
3. Transmission of information from third parties
4. Internet activities
- Connection to our site (IP address, cookies);
- Online collection forms (online reservations, questionnaires, pages on social networks, connection devices such as Facebook Login, etc.)
What are the purposes?
We collect your personal data for the purpose of:
1. Fulfill our obligations to our customers.
2. Legal framework for customer orders and purchases.
Establishment and conservation of legal documents in accordance with accounting standards
3. Manage orders or purchases of our products
- Processing of purchases;
- Order processing;
- Management of the commercial relationship (deliveries, invoices, after-sales service)
4. Improve our services, including:
- Process your personal data in our customer marketing program, in order to carry out marketing and brand promotion operations and to have a better understanding of your needs and wishes;
- Adapt our products and services to best meet your requests;
- Personalize merchant offers and relational messages to your reach ntion;
- Information of special offers and any new service
5. Manage our relationship with our customers:
- Management of the loyalty program;
- Qualification of the customer database;
- Segmentation operations based on purchase history;
- Predict and anticipate future behaviors;
- Establishment of statistics and commercial scores, and reporting;
- Provide context data to the offer push tool when a customer visits the website or when making a purchase;
- Know and manage the preferences of loyal or non-loyal customers;
- Send you newsletters, promotions and offers, services or sales, or contact you by phone;
- Manage requests to unsubscribe from newsletters, promotions and satisfaction surveys;
- Take into account the right of opposition;
- Carry out cross-checks, analyzes and combinations;
- Manage your data collected via a trusted third party during your purchases in order to determine your areas of interest, your customer profile and allow us to send you personalized offers.
6. Improvement of our services in particular:
- Carrying out studies and analyzes of questionnaires and customer comments;
- Claims management;
- Make you benefit from the advantages of our loyalty program.
7. Secure and improve your use of our website, in particular:
- Improved navigation
- Security implementation and fraud prevention
- Comply with local laws
- For example, keeping accounting documents, keeping WiFi connection data, etc.
Conditions of access by third parties to your personal data
We must share your personal data with internal and external recipients, under the following conditions:
- Staff of Château Lagrézette;
- Commercial staff using the order tools;
- IT services;
- Commercial partners and marketing and communication services according to your agreement;
- With service providers and partners (data processors): your personal data may be transmitted to a third party for the purpose of providing you with services and improving your experience, in particular:
- External service providers: IT subcontractor, banks, credit card issuers, external lawyers, routers, printers.
- Local authorities: we may also be required to pass your information to local authorities, if this is required by law or as part of an investigation and in accordance with local regulations.
Data security
Château Lagrézette takes the appropriate technical and organizational measures, in accordance with the applicable legal provisions, to protect your personal data against illicit or accidental destruction, accidental loss or alteration, or even unauthorized disclosure or access. To this end, we have put in place technical measures (such as firewalls) and organizational measures (such as a username / password system, means of physical protection, etc.).
When you provide your credit card information when making your reservation, SSL (Secure Socket Layer) encryption technology helps secure your transactions.
Cookies and other trackers
Château Lagrézette uses cookies and other tracers on its website and its online ordering site.
Data retention
We keep your personal data only for the period necessary for the purposes set out in this Policy or in accordance with what is provided for by applicable law.
Access and modification
You have the right to access and modify your personal data, subject to applicable legal provisions.
You can also exercise your right of objection by writing to the address below.
Château Lagrézette 46140 Caillac / +33 5 65 20 07 42 / serviceclient@lagrezette.fr
For the sake of confidentiality and protection of your personal data, we will have to identify you in order to respond to your request. For this, you will be asked to attach to your application, a copy of an official identity document, such as a driver’s license or passport.
All requests will be dealt with as soon as possible and in accordance with applicable law.
Update
We may modify this Charter periodically. Therefore, we invite you to regularly consult this Charter, especially when ordering.
Questions and contact
For any questions regarding the personal data policy, please contact us at the following address.
Château Lagrézette 46140 Caillac / +33 5 65 20 07 42 / serviceclient@lagrezette.fr
